Terms & Conditions

Introduction

Welcome to Aadishilpi Handicrafts. Aadishilpi Handicrafts was established with the vision of preserving, promoting, and sharing the timeless artistic heritage of India through authentic handcrafted creations. These Terms & Conditions govern the relationship between Aadishilpi Handicrafts and every visitor, customer, purchaser, or user of our website, products, and services.

1. Nature of Our Products

Aadishilpi Handicrafts specializes in handcrafted products made from wood, metal, stone, and other traditional materials. Every product is created through artisanal craftsmanship, where human skill, experience, and creativity play a significant role in the final appearance of each piece. Variations in carving, texture, grain, polish, color tone, dimensions, and finish are natural characteristics of handmade work and should not be considered defects.

2. Product Information and Representation

We make every reasonable effort to ensure that product descriptions, dimensions, specifications, photographs, and pricing information are accurate. However, due to screen settings, photography conditions, and the handmade nature of our products, actual colors and appearances may vary slightly.

3. Orders and Acceptance

The placement of an order constitutes an offer to purchase a product from Aadishilpi Handicrafts. Orders are considered accepted only after payment has been received and confirmation has been issued by us. We reserve the right to decline or cancel orders under specific circumstances including unavailability, technical errors, or suspected fraud.

4. Pricing and Payment

All prices displayed on our website are subject to change without prior notice. Customers agree to provide accurate payment information and authorize the selected payment method. We utilize trusted third-party payment processors but are not responsible for failures caused by external banking or payment systems.

5. Shipping and Delivery

Delivery timelines are estimates and may be affected by artisan production schedules, weather, transportation disruptions, customs procedures, public holidays, and other unforeseen events. Customers are responsible for providing accurate shipping information.

6. International Customers

International orders may be subject to customs duties, taxes, VAT, or other government charges in the destination country. Such charges remain the responsibility of the customer unless explicitly stated therwise.

7. Returns, Exchanges, and Refunds

Returns or replacements may be considered for significant transit damage, incorrect deliveries, or material manufacturing defects. Handmade variations and natural material characteristics generally do not qualify as defects. Supporting evidence may be required for evaluation.

8. Intellectual Property Rights

The Aadishilpi Handicrafts name, logo, website content, product descriptions, images, graphics, and branding materials are protected by applicable intellectual property laws. Unauthorized reproduction or use is prohibited.

9. Customer Conduct

Users shall not misuse the website, attempt unauthorized access, distribute malicious software, provide false information, or engage in unlawful conduct. Violations may result in account suspension or order cancellation.

10. Limitation of Liability

To the fullest extent permitted by law, Aadishilpi Handicrafts shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of its website, products, or services.

11. Force Majeure

We shall not be held responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, governmental actions, labor disputes, or transportation disruptions.

12. Privacy and Data Protection

The collection and use of personal information are governed by our Privacy Policy. We implement reasonable safeguards but cannot guarantee absolute security of electronic data transmission or storage.

13. Amendments and Updates

These Terms & Conditions may be updated periodically. Continued use of the website after updates constitutes acceptance of the revised terms.

14. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in Uttar Pradesh, India.

15. Contact Us

For questions or concerns relating to these Terms & Conditions, customers may contact Aadishilpi Handicrafts through the official contact information published on the website.

Our Commitment

Aadishilpi Handicrafts is not merely a commercial enterprise. It is a sincere effort to preserve the artistic wisdom, cultural memory, and handcrafted traditions of India. Every piece carries the touch of an artisan and the spirit of a heritage that has flourished for centuries.